FAQ

How much is the cost per session?

The fees vary as each clinician sets their own fees.
Please consult with your clinician for more information.

Do I need a referral?

A valid referral is required if you wish to claim a Medicare rebate to see a psychologist, dietitian or psychiatrist. Please speak to your GP about eligibility to receive a Medicare rebate.

What is the Medicare rebate and how do I access it?

The Medicare Rebate refers to the partial funding of private medical services provided by the Australian Federal Government. The rebate will vary according to the specialty and the type of service provided.

How many sessions will I need?

The number of sessions will depend on the presenting issue and background. Your individual needs and requirements will be discussed and determined with your clinician. 

How often do I need to see a clinician?

The frequency of your appointments will be based on several factors, but primarily by the severity of your circumstances. Your clinician will make a recommendation about the frequency of your appointments during your initial appointment.

Do you offer Telehealth support?

Please consult with your clinician for information about provision of Telehealth services.

What happens if I cancel or miss my appointment?

Policies relating to missed appointments are determined by each clinician. Please consult with your clinician for information. 

What are FHG’s opening hours?

FHG’s hours of operation are:

Monday-Friday 8am-8pm

Saturday 8am-5pm

We are closed on Sunday’s and Public Holidays.

Is there parking nearby?

Ample parking onsite.

If I need help now, who can I contact?

If you need support now, we recommend contacting one of the below services that are available 24/7.

Always remember, if there is an immediate risk of harm, call 000 or present to the nearest emergency department.

Beyond Blue – 1300 22 46 36 – Beyondblue.com.au

Kids Helpline – 1800 55 1800 – Kidshelpline.com.au

Lifeline – 131 114 – Lifeline.org.au

Mental Health Line – 1800 011 511

Suicide Call Back Service – 1300 659 467 – suicidecallbackservice.org.au

  •